Our Policies And Procedures

Policies and procedures for conducting departmental business and delivering our services

CSWDC’s organisational values explains how our core business values underpin everything we do. Our policies and procedures for dealing with the acceptance of household waste and commercial and municipal waste explain how we deliver our services to our customers.

Click on the links to access our policies and procedures on meeting our responsibilities regarding environmental, health and safety along with our complaints procedure.

Policy and procedures for recruiting and employment of staff

With regard to recruiting and employing staff, the selection methods we use for recruitment are related to the requirements of the job. We do not seek irrelevant qualifications, experience or skills. Applicants for employment are short listed and then selected solely on the basis of their assessed capability for the role.

No job applicant, employee or anyone our organisation deals with receives less favourable treatment because of their protected characteristics. The protected characteristics are age, disability, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sexual orientation. 

Records management and personal data policies

Physical information is kept in secure company premises with appropriate backup and disaster recovery procedures in place.

Records management is about making sure that we manage our records to meet  relevant operational, legislative, regulatory and accountability requirements. Information no longer required by law is periodically destroyed. Please follow this link for further information regarding our records management policy.

Charging regimes and policies

Any request for information about CSWDC published under the Publication Scheme must be submitted using the Freedom of Information document request along with any request for information which is not published under this scheme, when its provision will be considered in accordance with the provisions of the Freedom of Information Act. No charge is made by the Company for routine enquiries, but for non-routine requests, the Company reserves the right to levy a charge under the regulations set out in the Freedom of Information Act.